Refund Policy
At Sreeka, your satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help.
1. Eligibility for Refunds
We offer refunds on eligible products that meet the following conditions:
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The product is returned within 7 days of delivery.
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The product is unused, unwashed, and in original condition with all tags, labels, and packaging intact.
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The item is not a final sale, custom-made, or personalised.
2. Non-Refundable Items
The following items are non-refundable:
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Customised or made-to-order products
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Used textiles or jewellery
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Gift cards or promotional items
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Items damaged due to misuse or wear and tear
3. Refund Process
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Initiate a Return Request by contacting us at: [email protected]
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Our team will review your request and guide you on return shipping.
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Once we receive and inspect the returned item, your refund will be processed within 7–10 business days.
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The amount will be refunded to your original payment method. Processing time may vary by your bank or provider.
4. Shipping Charges
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Shipping fees are non-refundable.
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Customers are responsible for return shipping costs unless the product was defective or the wrong item was sent.
5. Damaged or Incorrect Products
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos. We’ll arrange for a free return or replacement.
6. Contact for Refunds
📧 Email: [email protected]
📞 Phone: (+089) 19918989
📍 Address: 14 LE Goulburn St, Sydney 1198NSA