Return Policy
At Sreeka, we aim to ensure that every purchase brings you joy and satisfaction. However, if you are not completely happy with your order, we offer a simple and transparent return process.
1. Return Eligibility
You can return your item if:
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It is initiated within 7 days of receiving the product
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The item is unused, unwashed, and in its original packaging
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Tags, seals, and labels are intact
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The item is not a final sale or customized/personalized product
2. Items Not Eligible for Return
We do not accept returns on:
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Custom-made jewellery or stitched garments
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Gift cards or promotional/free items
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Products showing signs of use, wear, or damage
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Items returned after the 7-day return window
3. Return Process
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Initiate a Return: Email us at [email protected] with your order number and reason for return.
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Approval & Instructions: Our team will review and share return shipping details.
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Send the Product: Ship the item back securely with original packaging.
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Inspection: Once we receive and inspect the product, we’ll notify you of the status.
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Refund/Exchange: Eligible returns will be refunded or exchanged as per your request.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged or incorrect.
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We recommend using a trackable courier service to ensure safe delivery.
5. Damaged or Incorrect Items
If you receive a damaged or wrong item, please inform us within 48 hours of delivery with photos. We will offer a free replacement or full refund.
6. Need Help?
📧 Email: [email protected]
📞 Phone: (+089) 19918989
📍 Address: 14 LE Goulburn St, Sydney 1198NSA